As the world moves into the second year of coping with COVID-19 and the many changes and consequences that the virus has brought about, traveler confidence remains a key focus for travel managers. The question is, how can travel suppliers do their part to restore and nurture traveller confidence? According to research, the answer lies in adopting technology to streamline and maximise safety throughout the traveller experience. What type of technology is key? Based on a survey commissioned by trusted travel tech company, Amadeus, 84% of the 6,000 travelers interviewed said that technology would boost their confidence to travel in the next 12 months. When asked to be more specific about what type of technology would provide a much-needed sense of relief, the majority responded by saying that mobile applications offering on-trip notifications are at the top of the list, closely followed by contactless mobile payment options. “We’ve seen the adoption of technology accelerate since the COVID-19 pandemic,” explains Oz Desai, GM Corporate Traveller. “For travellers today, 24/7 availability is not just a convenience, it is a necessity. Mobile apps like Corporate Traveller’s chatbot SAM:] are quickly becoming the best solutions for around-the-clock service, as they are programmed to deliver reliable and personalised responses. SAM :] is programmed to keep travellers updated at all times, from weather updates at the destination to information on the traveller’s departure gate, flight time changes and where to collect baggage. The power of technology is changing the very nature of corporate travel, making it feel more like…
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