It was on 15 November 2006 when Mango first took to the skies. Thirteen years later, the airline is full of hope as it gears for growth and celebrates its birthday month. With new routes, new management, and a new loyalty programme, Mango is embracing its adolescence as it soars into a brave new future.
As Mango Airlines becomes a teenager, the airline enters an awkward phase where potential is packaged as ambition, growing pains and delayed flights.
Mango Airlines CEO, Nico Bezuidenhout says that teens are more than just anguish and anxiety. “We’re finding our independent spirit, we’re energetic and adventurous. More than anything, we’re primed for growth.”
Bezuidenhout says that part of growing up means taking responsibility. He believes that no other aspect of an airline’s operations is as impactful as on-time performance (OTP).
“Mango’s OTP is 75% and we know it’s not good enough,” says Bezuidenhout. “We want our guests to travel with peace of mind. Mango aims to improve OTP to 80% within the next three months and get to 85% by June 2020.”
Mango is about to embark on a re-optimisation drive to reach its targets which will focus on five key components of OTP improvement: analysis, rescheduling, maintenance, communication and recovery plans.
- Analysis: “We have already put a team in place to determine the root causes of delays from both a quantitative perspective and a qualitative perspective.”
- Rescheduling: “We are sitting down with our stakeholders to discuss a re-scheduling strategy that will ensure our most popular flights and routes remain intact. Mango’s mandate is to ensure that our guest arrives on time; even if that means that fewer flights are made available and that the ones that do, take off in a timeous fashion.”
- Maintainance: “We are in talks with SAAT to establish a new maintenance schedule that will carefully consider optimised maintenance as well as improved flight schedules.”
- Communication: “Reconsidered communication channels and methods between scheduling and operations personnel to improve guest feedback and information delay.”
- Recovery plans: “Mango will also be looking at delay avoidance and recover strategies such as time buffers to enhance our OTP over the next couple of months.”
“Over the last thirteen years, we have grown, we have learned, and we couldn’t be more excited for the next 13 years. There is so much to do, but I have full confidence that we can and will surpass all expectations,” concludes Bezuidenhout.