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Robotics Operation in Travel and Tourism Industry Set to Grow

John Akinribido by John Akinribido
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Robotics Operation in Travel and Tourism Industry Set to Grow
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The utilization of robotics will continue to grow in importance in the travel and tourism industry. However, companies need to be sensitive in how they deploy this form of smart technology, says GlobalData, a leading data and analytics company. According to a recent GlobalData poll*, 31% of the respondents stated that their company will invest in robotics in the next 12 months, with robotics being the third most popular answer for this question, above the likes of IoT and cloud. A significant contributing reason as to why business executives and employees think that investment in robotics will increase is due to the long-term cost savings this technology can provide along with its ability to meet the sudden changes in consumer demands. Ralph Hollister, Travel & Tourism Analyst at GlobalData, comments: “Prior to the pandemic, the utilization of robotics in tourism was mainly seen as a gimmick. Robot butlers in hotels would provide good Instagram opportunities for guests, creating exposure for the accommodation provider, and customer service robots at airports would entertain guests to reduce feelings of boredom. These same robots are now a necessity for the likes of hotels and airports due to the need for COVID-safe experiences.” According to GlobalData**, 74% of global consumers are is still either ‘quite’ or ‘extremely’ concerned regarding the impact of COVID-19. These robots reduce the need for human contact, which increases safety for travelers across multiple stages during their trip. It is also no secret that COVID-19 has battered the finances of many…

 

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John Akinribido

John Akinribido

John Akinribido is the Founder and CEO of CMG Marketing Communications (Pty) Limited (t/a CreativeMagic Group), a Johannesburg based Pan-African fully-integrated strategy and marketing communications agency that has been providing world-class solutions to clients across Africa for over 14 years. He is also the executive publisher of Nomad Africa magazine.

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